Solution For All Businesses Disputes
Why Debts ODR Platform?
In a world where financial disputes over unpaid dues often take months or years to resolve, leaving businesses and individuals frustrated and financially strained, we envisioned a fairer, faster, and more transparent way to settle disputes. Our platform was born out of this vision to revolutionize dispute resolution by making it accessible, efficient, and digitally empowered.
Our founders, experts in law, technology, and finance, recognized the pressing need for a solution that simplifies resolving unpaid dues without costly litigation or prolonged court battles. With decades of combined experience, they set out to build a reliable online dispute resolution platform that harnesses the latest digital tools and bring disputing parties together productively.
Mission
To empower individuals and businesses to resolve unpaid dues and financial disputes swiftly, fairly, and digitally, reducing conflict costs and promoting trust.
Vision
To be the leading online dispute resolution platform recognized worldwide for innovation, transparency, and reliability in settling financial disagreements—ultimately contributing to a more just and efficient financial ecosystem.
ODR Framework & Rules
Legal Framework and Statutes
- In India, ODR is recognized under the Arbitration and Conciliation Act, 1996, Consumer Protection Act, 2019, Information Technology Act, 2000, and Indian Evidence Act, 1872.
- Electronic records and digital signatures receive legal status, and online agreements and proceedings are admissible.
- SEBI and other regulators provide codes of conduct and standards for arbitrators, conciliators, and ODR institutions, emphasizing independence, impartiality, ethics, and confidentiality
Platform and Procedural Rules
- Most platforms follow a tiered process: pre-conciliation, followed by conciliation, and lastly arbitration if required.
- The process usually starts with complaint registration, assignment to a case manager, pre-conciliation (21 days), and escalates to conciliation and then arbitration if unresolved.
- Arbitrators and conciliators must follow strict codes of conduct, including adherence to ethical standards and avoiding conflicts of interest
Global and Sectoral Standards
- International and sectoral organizations like UNCITRAL and OECD promote principles of fairness, transparency, due process, and accountability in ODR frameworks.
- ICODR and similar bodies lay out standards for accessibility, fairness, and participant representation, recommending regular audits and accountability mechanisms
Key Ethical and Operational Principles
- Accessibility: Parties must be able to easily access the platform and participate without limitation on representation.
- Confidentiality: Case information and proceedings are protected and only shared with relevant participants.
- Due process: Parties receive notice, opportunity to present evidence, and a fair hearing, conducted securely and often recorded digitally.
- Enforcement: ODR awards can be converted to enforceable court orders, subject to all relevant appeals and statutory review rights
Who We Are Meet Our Team
We are a dedicated team of legal professionals, technologists, mediators, and customer success experts passionate about transforming the way disputes are resolved. Our commitment is to provide a secure, impartial, and intuitive dispute resolution experience that restores financial and business relationships while protecting all parties’ rights.
Advocate. Nitu Jain
Advocate Neetu Jain enrolled with the Bar Council of India and Goa, holds B.Com, Company Secretary and LL.B degrees. Currently working as a Head Legal with Alexapartners Private Limited, She is a dedicated legal professional with extensive experience in debt recovery, commercial litigation, and financial dispute resolution. She regularly represents clients before civil courts, commercial courts, and forums across India, focusing on efficient recovery through legal notices, summary suits, execution proceedings, and alternative dispute resolution mechanisms such as Lok Adalat and pre-litigation mediation.
With a client-centric approach and a keen understanding of business realities, Advocate Neetu Jain ensures that every matter is handled with precision, strategy, and professionalism. Her expertise extends to drafting and filing suits for recovery, cheque dishonour cases under Section 138 of the Negotiable Instruments Act, and advising clients on compliance, contract enforcement, and settlement negotiations.
Advocate. Poonam Yadav
Advocate Poonam Yadav, enrolled with the Bar Council of India and Goa, holds M.Com and LL.B degrees. As Assistant Manager at Alexa Partners, she brings experience in managing a wide range of legal matters. She leads the firm’s litigation portfolio, handling commercial disputes, Debt Recovery Tribunal (DRT) matters, civil suits, mediation proceedings, settlement agreements, Lok Adalat cases, and cases under Section 138 of the Negotiable Instruments Act. She also possesses sound knowledge of the SARFAESI Act, Family Court Matters and is well-versed with the entire process of case filing. Having appeared before and visited various courts across Mumbai, she has gained comprehensive practical exposure to court procedures. In addition to litigation, she is actively involved in key non-litigation work, including drafting and reviewing Master Service Agreements (MSAs) and Non-Disclosure Agreements (NDAs) service Agreement, legal Notices and Reply of Legal notices. Her role effectively combines legal acumen with strong managerial and client-focused capabilities.
Advocate. Surbhi Bhoir
Aishwarya- Advocate Aishwarya Pugaonkar, enrolled with the Bar Council of India and Goa, holds B.Com and LL.B degrees serves as a Senior Legal Executive at Alexa Partners Pvt. Ltd. And have experienced in handling civil, criminal, and corporate matters. She has worked on cheque dishonour cases under Section 138 of the Negotiable Instruments Act, recovery suits under the CPC, Family Court Matters, arbitration, and RERA and Debt Recovery Tribunal (DRT), SARFAESI Act, Lok Adalat cases proceedings. Her work also includes drafting and reviewing legal documents such as MOUs, sale deeds, consent terms, and contractual agreements. Currently, she is associated with Alexa Partners, where she manages cheque dishonour and recovery cases for financial institutions. Aishwarya is known for her strong legal drafting, research, and case management skills, ensuring effective and result-oriented dispute resolution.
Advocate.Aniket Digra
Aniket - Advocate Aniket Digra holds a B.A. LL.B. degree and serves as a Legal Executive at Alexa Partners Pvt. Ltd., where he brings practical expertise in legal drafting, contract management, compliance, and dispute resolution. He actively assists in managing commercial suits, supports proceedings under Section 138 of the Negotiable Instruments Act, and contributes to various civil matters. Additionally, Aniket assists in preparing NDAs, settlement agreements, Master Service Agreements (MSAs), and supports other legal projects within the firm, demonstrating a strong commitment to delivering effective legal solutions.
Advocate. Surbhi Bhoir
Surbhi - Advocate Surbhi Bhoir is a dedicated legal professional enrolled with the Bar Council of Maharashtra and Goa. She holds a BBA LL.B. (Honors) degree in Business Law and currently serves as a Legal Executive at Alexa Partners. At the firm, she is actively engaged in managing commercial suits, matters under Section 138 of the Negotiable Instruments Act, and other civil and recovery cases. In addition to litigation, she contributes to non-litigation assignments involving the drafting of Master Service Agreements (MSAs), Non-Disclosure Agreements (NDAs), and Settlement Agreements, along with providing legal opinions and client advisory support.
Solution For All Businesses ODR Solutions
Our Commitments
- Transparency: Clear pricing, straightforward processes, and real-time case tracking.
- Security: Industry-leading data protection and compliance with relevant legal standards.
- Fairness: Neutral facilitators and AI tools designed to ensure unbiased resolutions.
- Customer Focus: Dedicated support and personalized dispute management to meet unique needs.
Trust the Experts for All Your Business Dispute Resolution