How ODR Works
Filing and Registration of a Case
- Receipt of a Case: The Online Court receives a case from the Claimant. This can be a new claim.
- Online Claim Receipt: The claim is received through the Online Court platform.
- Verification and Case Number Assignment: Upon receiving a claim, the Registrar verifies the details and documents. If everything is in order, the Registrar assigns a unique case number in the following format:
Schedulling First Meeting
Scheduling the First Hearing: After assigning a case number, the Registrar schedules the first hearing, considering the availability of the mediator/conciliator and the advocates involved.
Notice & Follow Up with Parties
- Issuance of Notice: Once a case number is assigned, the Registrar prepares a notice to be sent to the opposite party. The team verifies the notice before it is issued.
- Methods of Issuance: The Registrar issues the notice through the following methods:
- Issuance Method - Speed Post or Email or Whatsapp
- Follow-up Communication: A dedicated person follows up with the opposite party after the notice is issued to inform them about the scheduled hearing and encourage
Notice & Follow Up with Parties
- Issuance of Notice: Once a case number is assigned, the Registrar prepares a notice to be sent to the opposite party. The team verifies the notice before it is issued.
- Methods of Issuance: The Registrar issues the notice through the following methods:
- Issuance Method - Speed Post or Email or Whatsapp
- Follow-up Communication: A dedicated person follows up with the opposite party after the notice is issued to inform them about the scheduled hearing and encourage
- Hearing Notification: On the day of the hearing, all parties are informed about the hearing and provided with the necessary link to join.
- Timely Commencement: The Registrar ensures that the hearing starts precisely at the scheduled time.
- Preparation for Hearing: The Claimant's representative must be fully prepared with all relevant details and documents pertaining to the case.
- Hearing Commencement Procedure: At the beginning of the hearing, the Registrar announces the case number and the names of the parties involved.
- Recording of Hearings: All Online Court hearings are recorded, and both parties are informed about the recording.
- Scheduling Subsequent Hearings: At the end of the hearing, any next date agreed upon by the mediator and the parties is recorded by the Registrar in the case file.
- Minutes of Meeting (MOM): After the hearing, the Registrar drafts the minutes of the meeting, which are then verified by the Online Court team.
- Distribution of MOM: The finalized MOM is shared with both the Claimant and the Opposite Party via email.
- Follow-up for Next Hearing: For any subsequent hearings, follow-up communication occurs as follows:
- First follow-up: After issuing the MOM.
- Second follow-up: After confirming receipt of the MOM.
- Third follow-up: On the day of the hearing.
- Non-Starter Report: If the hearing concludes without any further dates being scheduled, the Registrar prepares a Non-Starter Report.
- Verification of Non-Starter Report: The Online Court team verifies the Non-Starter Report.
- Content of Non-Starter Report: The Non-Starter Report includes:
- Non-Starter Report: If the hearing concludes without any further dates being scheduled, the Registrar prepares a Non-Starter Report.
- Verification of Non-Starter Report: The Online Court team verifies the Non-Starter Report.
- Content of Non-Starter Report: The Non-Starter Report includes:
- Distribution of Non-Starter Report: The finalized Non-Starter Report is shared with both the Claimant and the Opposite Party via email.
ODR Settlement
- Confirmation of Understanding: If the parties reach a settlement agreement, the Opposite Party must confirm their understanding via email or other suitable means.
- Settlement Agreement Drafting: The Online Court drafts a formal settlement agreement based on the agreed terms.
- Execution of Agreement: The Claimant and the Opposite Party execute the settlement agreement.
- Closure of Case: The Registrar shares the executed settlement agreement with both parties and closes the case.
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